HEALTHPOINT TV FAQs
Why did you start Healthpoint TV?
Our ethics are at the top of what we do, and we are passionate about independent pharmacies and the benefit they offer to their local community. Often, we find that patients are not aware of the fantastic services available in pharmacy and by showcasing these in an engaging and dynamic way, you will help a patient that perhaps wouldn’t know where to turn otherwise. With the reduction in NHS dispensing income, your business needs to evolve and Healthpoint TV is a fantastic way of starting this evolution and move towards transitioning your pharmacy to become more service led.
What shall I put on my screens?
We will work with you to advise on what is best for you! Take into consideration your customer demographic, location, services currently on offer, and key seasonal products to drive incremental revenue. We also recommend a different playlist on an external screen versus point of sale / internal screen.
We can also suggest additional services that you may not have considered before – after all we have some serious years of experience of doing this under our belt (ahem!) and our managing director is a pharmacist himself – we know what works!
How often can I update my content?
There are absolutely no restrictions on how often you can change your content, it’s unlimited – just email our fantastic Head of Creative – firstname.lastname@example.org all changes are made the same working day.
Can I have bespoke adverts just for my pharmacy
Yes of course! Let us know what you’d like and we will design it for you!
How much does it cost?
Because we provide a totally bespoke service, we prefer to come and visit your pharmacy in person to measure the space and recommend what will work accordingly. We offer a variety of size screens both internally and externally – but what your pharmacy needs is very individual to your specific building/location/business priorities etc. There is ‘no one size fits all’ in our approach – we like the personal touch and we like to support you with our advice and guidance too.
What does your offer include?
Our offer has everything included with absolutely no hidden costs. We include: the best high-definition high bright digital signage hardware on the market today plus 3 years of unlimited tailored content and unlimited changes, installation including brackets and cables, signage software licence, warranty, servicing and maintenance.
How can I pay for my screens?
We offer a purchase option and a lease option over 36 months.
Purchase includes: The best high definition, high bright digital signage hardware on the market today plus 3 years of unlimited tailored content and unlimited changes, installation including brackets and cables, signage software licence, warranty, servicing and maintenance.
Lease includes: the above split over 36 months.
Am I able to use the HMRC ‘130% super deduction’ with for my Healthpoint TV purchase?
Yes absolutely – if you don’t know about this fantastic treasury incentive you should do! See https://www.gov.uk/guidance/super-deduction for more information.
Why do you not just quote prices on your website?
Because for us it’s not all about price. You can of course go for the cheapest generic offer out there, but for us, it’s about building a relationship with you, growing your business with the use of Healthpoint TV as a starting point. There are many further actions that you can take to embrace the digital era and transition your pharmacy and we can support you with this – there is no charge for our expertise of course but it’s about more than our physical screen installation for us.
How quickly can you install my screen?
Within 10 working days at the most
What do I need inside my pharmacy to install Healthpoint TV ?
You will need an electric point, but it doesn’t need to be at the point of installation, we can run discrete cabling to the nearest electrical point. You will also need to have internet, either WiFi or an N3 connection.
How are my screens updated so quickly?
Our team are incredibly responsive, they are here to support you, and using our online signage system, we can automatically deploy the content immediately from our hub to your screen.
Do we need to provide adverts?
No absolutely not, it’s is our job to partner with you and work on your playlist together to make sure you are always super happy. It’s great to receive your logo and your branding, so we can incorporate this into the content we produce. We will do the rest!
What if my screen breaks?
In the unlikely circumstance that there is an issue with your screen, our service team are to the rescue! We will assess the problem and come to your pharmacy to fix in person if needed; if the hardware has an ‘unfixable’ issue it is covered by a 3 year warranty by the manufacturer.
What happens after 3 years?
If you purchase – the screens are yours to own, we can offer a ‘content only’ agreement or else you may wish to upgrade the hardware to the latest available, it’s totally your choice and we work with you to find the best solution for your pharmacy.
If you lease – after 3 years most of our customers are so happy with the incredible difference the screens have made to their business they choose to renew for a further 3 years. At this point we replace the hardware for totally new up to date screens.
Why can’t I just buy a TV screen for myself and do the same?
You are very welcome to try this of course! But TV screens are much lower resolutions and nowhere near as bright as you need in a window. We use high bright units, which are the best signage screens available. In addition, to design and update the content is a fulltime job in itself, your time is precious! We have been doing this for over 20 years and know what looks best and what works – trust us to do it for you!